ITSM webinars by industry experts

Product Webinars

ServiceDesk Plus Masterclass series.

Prem Maheshwaran

8 sessions - 60 minutes each

How IT service desks can better prepare for the GDPR.

Rajesh Ganesan

60 mins

Simplifying change management with the new visual change workflow builder in ServiceDesk Plus.

Sriram, Product Specialist

20 min

Asset management made easy with ServiceDesk Plus

Charles Ignatius, Product Specialist

39 min

Plan, roll out, and measure changes effectively using ServiceDesk Plus

Charles Ignatius, Product Specialist

30 min

Simplifying employee onboarding using ServiceDesk Plus

Charles Ignatius, Product Specialist

30 min

How to master request management using ServiceDesk Plus

Vignesh Ravindranath, Product Specialist

30 min

How to customize ServiceDesk Plus better with Field and Form Rules

Santhosh Mahiban, Product Specialist

48 min

How to Transform Your Service Desk into a Control Center for IT

Ashwin R, ITSM Evangelist

43 min

How to Create High Impact Reports in Minutes Without Writing Queries

Kumaravel R, Product Manager

43 min

Learn the Essentials of Asset Management in ServiceDesk Plus

Charles Ignatius, Product Specialist

44 min

Drive Successful IT Changes Using ServiceDesk Plus

Vignesh RS, Product Specialist

44 min

8 Tips to Get Your IT team Smart and Productive with ServiceDesk Plus

Jaianand Krishnamoorthy, Product Specialist

31 min

Best Practices by Industry Experts

How AI can make great things happen in your service desk

Ashwin Ram

37 mins

Top 7 priorities for service desk managers in 2018

Aparna TA

30 mins

Turn your service desk into a hub of innovation

Aparna TA, Product Marketing Manager

25 mins

ITSM analytics crash course: 7 reports that can help you connect the dots in your IT support

Ashwin R, ITSM Evangelist

37 min

IT Asset Management Best Practices

Prithiv Rajkumar, ITSM Evangelist

26 min

IT Asset Management Best Practices

Prithiv Rajkumar, ITSM Evangelist

26 min

Six IT Help Desk Lessons from the Casinos of Vegas

Ashwin R, ITSM Evangelist

45 min

Three Steps to an Experiential Service Catalogue

Charles Araujo, Industry Analyst

48 min

Managing Multiple Service Desks

Suresh GP, ITSM Expert

60 min

Real IT Webinar

Rob England, IT Skeptic

30 min

Defining Your IT Services − Step-By-Step Approach

Troy Dumoulin, VP, Pink Elephant

48 min

The Importance of Service Catalog for the Service Desk

Colin Rudd, ITSM Expert

60 min

Three Steps to an Experiential Service Catalogue

Charles Araujo, Industry Analyst

48 min

Pink Elephant Social IT Webinar

George Spalding, Exec. VP, Pink Elephant

30 min

Project Management and IT - Workflow or Traffic Wreck

Dennis Drogseth, VP, EMA

35 min

Operational Readiness Smooth Transition from Project to Production

Rob England, IT Skeptic

50 min

The Convergence of the Service Desk and the Project Management

Charles Betz, Principal Analyst, Forrester

55 min

Establishing a Service Desk

Rob England, IT Skeptic

57 min

Improving Service Response

Rob England, IT Skeptic

45 min

Incident Management Get Your Basics Right

Neil Thomas, Industry Expert

68 min

Six Tactics for ITSM to Deal with Agile

Rob England, IT Skeptic

50 min

Service Level Management Basics

Rob England, IT Skeptic

42 min

CMDB A Tale of Two Extremes

Dennis Drogseth, VP, EMA

55 min

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