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successful IT help desks.

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IT help desk software

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Built to supercharge your IT help desk

IT help desk workflows

Best practice ITSM
workflows

IT help desk integration

Powerful integrations
with IT management
apps

ITSM automations

Smart
automation

Help desk reports

Extensive reporting
capabilities

ITSM customizations

Codeless
customizations

Help desk software

Deploy on cloud or
on-premise

Trusted by the world's best organizations

Flexible plans for your IT needs

Standard
IT help desk software
Professional
help desk + asset management

The right package for integrated IT Asset management.

Enterprise
help desk + ITIL® + asset + project

The complete ITIL® ready ITSM suite with all features that an IT service desk needs.

What our customers say?

  • Serkan Sevim, CEO, Medianova
    "We never knew the importance of IT help desk software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us."
  • James Arnold, Manhattan Associates
    "ServiceDesk Plus has been a great decision both functionally and financially."
  • Karl Lowenstein, IT Manager, Saba
    "ServiceDesk Plus has provided tremendous value for our organization. It's easy to manage and ​ very powerful. We use it to manage requests for multiple teams in our company like IT, facilities, marketing and HR."
  • Sarah Dawson, Engineer, VA DMV
    "I find ServiceDesk Plus to be extremely customizable, without all the fuss of coding and testing, and we were able to roll it out and train our analyst base quite efficiently. It has helped us manage our requests and keep our inventory under control with great ease. "
  • Mohammed Al Meqbali, Manager IT Infrastructure, Al Foah
    "One of the major advantages of ServiceDesk Plus is that it complies with ITIL life cycle. This has reduced the time and efforts of our team to adopt incident and change management. Another advantage compared to the other help desk software is the simple and user-friendly interface. "
  • Karel Martens, IT Manager, Wolters Kluwer
    "By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with a product with such maturity. "
  • Mike van Gestel, Ovako wire
    "ServiceDesk Plus is everything that you would want in an application. It handles tickets and assets and helps structure and discipline your IT department. We just love it!"
  • Nathan Reasoner, Pacific Whale Foundation
    "What we find impressive with ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless experience for our users."
  • Tony Batalla, City of San Leandro
    "We looked at couple of ServiceDesk Plus's competitors ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. "
  • Mike van Gestel, Ovako Wire
    "ServiceDesk is everything you want in an application! It will handle tickets; it has assets and helps your IT-department to get structure and discipline! We just love it! "
  • Christian Davies, Avecto
    "ServiceDesk Plus allowed us to streamline our support tickets in order to provide fast and efficient support, it also allowed us to see all of the assets on our network irrespective of site and give us overview of finite details. "
  • Nicholas P. Arispe, Radiology Associates
    "Everything we want to do in IT at Radiology Associates is running through ServiceDesk Plus - service desk, asset management, project management. ServiceDesk Plus is ticking all the boxes for us. I am 100 percent a customer for life."
  • Darren Hammond, Lesedi Nuclear Services
    "ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information. The ticket work flows and automation help us reduce complexity and resolve issues faster."
  • Joe Gonzales,​ The Austin Convention Center
    "ServiceDesk Plus has lowered my stress level a great deal, I know that everything I need to know is in one place. I know what is in the queue and confident that I haven't forgotten any shoulder tap requests. "
  • Karen Roche,​ Electroswitch, Massachusetts
    "ServiceDesk Plus gives us the entire sequence of activity in one single place. This helps us in audit operations. The team has also been able to take advantage of the easy reporting mechanism to get advanced analytics on their service desk operations. "

Let's support faster, easier, and together