Password reset tickets: the bane of both IT teams and end users. When the number of password reset tickets increases, IT teams often push more critical issues down the queue, so that users don't have to put their work on hold for too long while their passwords are reset. When left unchecked, password reset tickets can become expensive; since close to 30 percent of all help desk tickets are caused by forgotten passwords, it's unsurprising that several large businesses have spent over $1 million trying to resolve password-related help desk calls.
ADSelfService Plus offers self-service password management as a solution for password reset tickets. Simply put, whether it's a forgotten Office 365 or Active Directory (AD) password, ADSelfService Plus enables users to reset their passwords on their own, without IT assistance.
With the adoption of cloud applications and bring your own device (BYOD) policies increasing, users are leveraging multiple access points aside from their Windows PC to complete their work. ADSelfService Plus enables users to perform self-service password reset and account unlock, regardless of whether they're in the office, on the move, or at home.
ADSelfService Plus supports multiple user directories including AD, OpenLDAP, AD LDS, G Suite, MS SQL, Salesforce, Office 365, AS400, HP UX, Oracle DB, and more.
ADSelfService Plus enables admins to trigger a preconfigured authentication workflow once users initiates a password reset process. It offers over 14 authentication techniques including biometrics and YubiKey to authenticate users during self-service password reset and account unlock. Some users have access to sensitive business data, and if their account is cracked by a malicious hacker, it can lead to disastrous consequences. To combat this, ADSelfService Plus offers admins the option to enforce different authentication types for different types of users.
These routine password queries can be eliminated using a self-service password reset tool like ADSelfService Plus.
Before users can take advantage of the password reset tool, they must complete enrollment. Users need to enter their mobile phone number and email address, answer security questions, or provide other details in ADSelfService Plus to register for self-service employee password management. Learn more about enrollment.
ADSelfService Plus enables IT admins to:
Allow users to unlock accounts and reset passwords for their cloud accounts, including Office 365, G Suite, Salesforce, and Zendesk in addition to their AD account. Learn about self-service account unlock.
Organizations can effectively deal with password fatigue by syncing user domain passwords across enterprise applications like Office 365, G Suite, and Oracle. For password changes through the Ctrl+Alt+Del screen or resets via the ADUC console, the new password is synchronized across connected applications using a password sync agent. Learn about the password sync agent.
Remind users of their upcoming AD password or account expiration date via email, SMS, or push notifications. Send multiple notifications at regular intervals so alerts don’t go unnoticed, ensuring users change their passwords before they expire. Learn about password expiration notifier.
Admins can create multiple custom password policies using advanced password policy options to ban weak passwords, palindromes, etc. based on users’ privileges, and enforce these policies based on organizational units (OUs) and groups. Learn about custom password policies.
Once users complete the self-service password reset process, ADSelfService Plus triggers an SMS, email, or push notification as a security measure. Learn about password reset notification.
ADSelfService Plus helps admins by providing detailed reports like the Password Reset Notification report, Identity Verification Failure report, the Weak Password Users report, and more. Learn more about reports.
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Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console.
Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus!
Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.
Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more.
Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.