How do I reset my password?

ADSelfService Plus verifies your identity through multiple authentication techniques before you can perform a self-service password reset.

Note:
  • Your admin decides which set of users can reset their passwords using ADSelfService Plus.
  • Make sure you have enrolled for the verification methods configured for your account before you attempt to reset your passwords or unlock your accounts. For details on the enrollment process, click here.

Steps involved:

Reset your password from a computer login screen

You can also access the self-service portal right from the place where you realize that you have forgotten your password—the login screen on your computer.

ADSelfService Plus allows you to launch its self-service portal from any machine running Windows, macOS, or Linux.

Important: You can only use this feature if your administrator has deployed the login agent on your machine.

Windows machines:

Linux machines:

macOS machines:

Reset your password from a mobile device

ADSelfService Plus allows you to reset your password via an Android and iOS mobile device.

Reset enterprise app passwords

ADSelfService Plus allows you to securely reset forgotten passwords for enterprise applications.

Prerequisite

You’ll need to first link your Windows Active Directory account with your other enterprise applications. Click here to learn more.

To reset enterprise application passwords, including those for Office 365, G Suite, and Salesforce, simply select the respective account in the Reset Password page of ADSelfService Plus and verify your identity. Click here to learn more about verifying your identity via enforced multi-factor authentication techniques.

If you wish to synchronize Active Directory password resets or changes across all enterprise application accounts, select All accounts on the Reset Password page.

Important: Only your admin decides which users can use this feature.

Password reset process

Reset password

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