What is remote desktop connection?

Remote Desktop Connection is a Windows component that wields Remote Desktop Services (RDS). RDS provides scope for two computers to be connected over the network or internet. This implies that for two computers to communicate with each other, they need to be connected either to the same network or over the internet. On the grounds of a remote desktop connection, one can take control of the remote computer as if it were accessed locally. Post the authentication process, the host computer would now have either complete or restricted access to the client computer. Undoubtedly, this explicates the need to carry your corporate-owned device alongside at all times.

Who draws benefit from Remote Desktop Connection?

Two categories of personnel are of utmost importance in any organization, namely, the help desk technicians and the roaming/mobile users. Each serve a different purpose and contribute to the organization. Here's how remote desktop connection lends a helping hand for their core tasks. Help desk technicians work round the clock to resolve issues and honor requests. More often than not, they would need access to the end users' computers for troubleshooting purposes. On the other hand, roaming users are people who are always on the go. When there is a dire need to access any computer in the organization while traveling, remote desktop connection is there at one's disposal. Thus, remote desktop connection is central to every organization.

Above and beyond Remote Desktop Connection with Endpoint Central

Endpoint Central's Advanced Remote Control expands the horizon of Remote Desktop Connection. Below mentioned are a few such capabilities -

• Multi monitor support: The remote machine might have more than a single active monitor. Upon establishing a remote connection, all the active monitors would be displayed.
• File transfer: Files can be transferred dynamically during the remote session, thereby, making it a productive one. Dependent files can either be added or removed while troubleshooting.
• Integrated chat: Procure real time data from the end user while troubleshooting and get your queries answered instantly.
• Blacken end user monitor and disable inputs:To resolve issues at a much faster pace, complete control over the computer might be essential without user intervention.
• Record remote sessions: The recorded remote sessions can be used for educational and auditing purposes. When you have new recruits in your organization, these recorded sessions can be handed over to them for training them.
• Secure end users' privacy: If compliance with HIPAA or PCI is a real concern,it's always recommended to get the user's permission before establishing a remote connection. This option to seek permission can be made permanent using Endpoint Central.
• Collaborative sessions: In case of assistance required while troubleshooting, one can approach people with expertise by collaborating with them during the session.
• Troubleshoot from your mobile device: Initiate remote sessions and troubleshoot computers from anywhere, any time using mobile devices. This ability is limited to iOS devices.

Explore Endpoint Central's take on Remote Desktop Connection.