PLEASANTON, Calif. - March 12, 2019 - ManageEngine, the real-time IT management company, today announced that ADSelfService Plus, its integrated Active Directory (AD) self-service password management and single sign-on solution, supports self-service password management for Linux end users. Now, ADSelfService Plus allows end users to reset their passwords and unlock their accounts in AD from the login screen of Linux machines.
When end users forget passwords, their productivity is affected because of how long it takes the technician or admin to verify identities and reset passwords. According to Forrester, a single password reset ticket could cost an organization as much as $70. To avoid this cost, organizations must give end users an option to quickly reset their passwords on their own, without depending on the help desk. This option must be available where users most often realize that they have forgotten their passwords - the login screen of desktops or laptops, irrespective of the platform they use.
"Password resets are one of the major sources of help desk tickets and often end up being the most expensive burden for the IT department. A self-service password management solution can address this issue, but it will only be effective if it's accessible to all users in an organization - irrespective of the computer or mobile platform they use," said Parthiban Paramasivam, director of product management, ADSelfService Plus. "The latest version of ADSelfService Plus provides end users the flexibility to reset their passwords from their Linux machines, in addition to Windows, macOS, and mobile devices that run on Android and iOS. This ensures that all users have access to the self-service password reset capability 24/7."
The new feature adds a Reset Password link on the login screen of the Linux machines. Clicking this link will open a password reset wizard, through which end users can quickly and securely reset their Windows Active Directory passwords. With ADSelfService Plus, organizations now have a cost-effective way to decrease the number of password-related tickets and reduce the burden on the help desk, all while keeping end users productive. Some other highlights of self-service password management for Linux in ADSelfService Plus include:
Pricing for ADSelfService Plus with Linux support starts at $1,195 per year for 500 users. A fully functional, 30-day trial version is also available for download at www.manageengine.com/products/self-service-password/download.html.
ADSelfService Plus is free for up to 50 users. The Free edition supports all the features of the Professional edition, and can be downloaded at www.manageengine.com/products/self-service-password/download-free.html.
ADSelfService Plus is an integrated AD self-service password management and single sign-on solution. It offers password self-service, password expiration reminders, a self-service directory updater, a multiplatform password synchronizer, single sign-on for cloud applications, and TFA for Windows logons. Use the ADSelfService Plus Android and iPhone mobile apps to facilitate self-service for end users anywhere at any time. ADSelfService Plus supports the IT help desk by reducing password reset tickets and spares end users the frustration caused by computer downtime. For more information, please visit www.manageengine.com/products/self-service-password.
ManageEngine is bringing IT together for IT teams that need to deliver real-time services and support. Worldwide, established, and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on our real-time IT management tools to ensure tight business-IT alignment and optimal performance of their IT infrastructure, including networks, servers, applications, desktops, and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, the Netherlands, India, Singapore, Japan, and China. For more information, please visit buzz.manageengine.com; follow the company blog at blogs.manageengine.com/ and on LinkedIn at www.linkedin.com/company/manageengine, Facebook at www.facebook.com/ManageEngine and Twitter @ManageEngine.