Addons and integrations

FAQ's

• How does smart upgrade work in Enterprise edition?Enterprise edition in OpManager is present in a Central - probe architecture. The upgrade service pack gets pushed from the central to all the probes and depending on the data present on the probe, it takes time and updates the probe automatically.
• How to take a report for the multiple business hours? Go to Reports -> OpManager -> and create a new Business hour rule to pull reports out of it.
• What are the methods to fetch a report from OpManager? There are four methods to fetch reports from OpManager.
  • Go to Reports tab and click on the respective section and obtain the reports.
  • Go to Inventory and select few devices. Click on the generate report option in the top right corner. Choose the monitors whose reports are needed.
  • Choose a device from the inventory, go to the Monitors tab and under any performance monitor, click on the graph icon and select export.
  • You can also create custom reports catering to your needs. To do this, go to Reports and click on create report.
• Can I disable the notification profile?Yes. Go to Notification profile and on the list of notification profiles currently listed in OpManager, click on the toggle switch under status to turn off that particular notification.
• how to rearm an Trap Alarm by an different Trap OID? You can rearm an Trap alarm by giving an different OID with the same failure component available in Trap Processor which will help you to achieve the requirement. All you have to do is give same Failure component In both the Trap Processor. This will help.
• Criteria: I like to specify the Hardware alarm, for eg I like to notify only when an FAN Fail and not when an P/S Fail how to do?If you would like to achieve it through Trap Processor, please create a Trap Processor with the FAN Fail oid alone. Then create one trap processor with P/S Fail and make that trap processor as disabled. Disabled Trap processor will be given first prirority and it is ignored .
• Will this be abe to integrate with SDP on demand?As of now we do have integartion with SDP & SDP MSP. We will check with SDP On Demand and update accordingly. Please reach our support to get more informations.
• How to monitor a physical server HDD?For monitoring physical server HDD, you can use Disk Utilization monitor (Generic Performance monitor) that is available for windows machine. You may use SNMP or WMI protocol in this case.
• How to get notifications if any physical Harddisk fails?For getting notification regarding the fault(failure or threshold violation), we have to configure Notification profile for the device with the respective criteria and assign it to the device.
• Can OpManager automatically disable (or temporarily block) an interface when the interface has a pređefined condition?This can be done by setting a threshold value for bandwidth utilization monitors. Use NCM actions -> Execute command from Workflow. We need to create a workflow for this and associate the same to the device.
• How to view unsolicited traps ?Please login to the webclient. Then go to Alarms -> Events -> Click on the filter on the left side and choose Unsolicited Traps. You can see the Unsolicted Traps.
• For BGP Traps, do we have to load MIBs or is it built-in and should we just enable trap on the device?For traps, you have to configure the device to forward the traps to OpManager server on port 162. In OpManager we can create trap processor to process those traps as alarms.
• Can we get alerts for services which hang or gets stuck?OpManager can alert you if a service is down. If it is hung, we need to find its status by parsing its logs. It is possible using script monitoring.
• Will the script run through OpManager?Yes, it will be one of the (script) monitor for a server which is monitored.
• If you modify thresholds on a device template and want to apply them globally, is it necessary to re-apply the device template?Yes, you should be able to apply that globally from the device template. You may have to select "Save and Associate" and then Associate to the selected device list. Apply and Overwrite would re-write the existing monitor list.
• What is the "general" key or icon to go back to the previous view? When we drill down in NFA to a specific source or destination in the interface view what should be doen to get back to the previous view without restarting completely at the main screen?There is a small arrow to the left of interface name which takes you to the previous screen.
• Can you export syslogs on a predefined schedule?Once syslogs are processed, they become alarms. We can have a separate report for syslog alarms and it can be scheduled.
• Can I add multiple event logs at the same time as a template?Yes, but not as a template, you can add a Rule engine to add multiple Event log associated to multiple devices during the discovery itself or using Quick configuration wizard you can add multiple devices.
• Is there any way to get alerts when no event is received from a device due to some issue?As of now we dont have direct feature but we can write a script monitor to check if there is any recent alarm/event from a device and get some logic about alerts.
• How to add notification to a new device, only by select an existing profile?Using Rule Engine option, we can add a notification profile while adding the new device. After the device is added, we can create a new notification rule in the device itself.