Installation guide

Installing on Windows

 

Prerequisites: Check the system requirements for OpManager before you begin the installation.

Steps to install: 

  1. Download OpManager for Windows.
  2. Execute the downloaded OpManager.exe to install and follow the instructions in the installation wizard.
  3. Click Next to begin the installation process. Go through the license agreement and click Yes to proceed to the next step.
  4. In the subsequent steps of the wizard, select the OpManager Edition (30day trial or Free), language and the directory to install OpManager. Proceed to the next step.
  5. If you want to install OpManager as Windows service, select Install OpManager as service option and proceed to the next step.
  6. Select the Program folder to add the OpManager shortcuts and click Next.
  7. Specify the port number to run OpManager Web Server and click Next.
  8. Register for technical support by supplying your contact information such as name, email id etc.
  9. Verify the installation details and click Next.
  10. Select the Server Mode i.e., Primary or Standby server and click Next.
  11. If the Server Mode is selected as Standby, then enter the Primary webserver host, port and login details and complete the installation.
  12. Select the database. OpManager supports both, PostgreSQL and MSSQL as database and click Next.
  13. Click Finish to complete the installation process.

Note:

  • For Vista installations after successfully completing the installation, if there is any issue in discovering the devices, then allow the ICMP ping requests via the Firewall. This is because by default, Vista installed devices has the in-built firewall configured such that the system does not respond to ICMP requests.
  • Make sure that your date settings are set to current date and time before installation. If your system date is set to a future or a past date, you will not be able to start the OpManager server after installation.
  • A shortcut to start OpManager Server will be created on the desktop and in the Start > Programs > ManageEngine OpManager menu.
  • After successful installation, if you have chosen to install OpManager as Windows service, OpManager service will be started automatically and the Web client will be launched.

Enabling ICMP Ping requests in Windows Vista

  1. From the Control Panel choose System and Maintenance.
  2. Click on Administrative Tools.
  3. Select Windows Firewall with Advanced Security.
  4. Click on Inbound Rules then right click on it and choose New Rule.
  5. Click on the Custom radio button and click Next.
  6. Click on All programs and click Next.
  7. Set the Protocol Type to ICMPv4 and click the Customize... button.
  8. Select Specific ICMP types, enable Echo Request and click on the OK button.
  9. Click Next.
  10. Verify if Any IP addresses is selected two times and click on the Next button.
  11. Verify if the Allow the connection radio button is selected and click Next.
  12. Verify that all three rules (Domain, Private and Public) are enabled and click Next.
  13. Specify a Name, perhaps a Description and click Finish.
  14. Verify if this new rule now is Enabled and close all open windows.

ICMP requests are now allowed to flow via the firewall.

Installing OpManager on Linux

Prerequisites: Check the system requirements for OpManager before you begin the installation.

Note:

  1. If OpManager is installed in Debian machines, make sure that the iputils-ping package is installed.
    This is required because OpManager uses the options of the Ping command provided by the iputils-ping package. Debian OS has two different packages, netkit-ping (installed by default) and iputils-ping. If iputils-ping package is not installed, OpManager will not be able to ping any of the managed devices and also itself and hence reports the status of all devices to be down.
  2. Sometimes, you might encounter errors such as database connection not getting established or the server not starting up. To workaround these issues, comment the IPv6 related entries in the etc/hosts file.
  3. Check if the DNS resolves properly to the IP Address on the system in which OpManager is installed. Add an entry to etc/host file with ipaddress and host name if there is trouble starting OpManager.

Now, to install OpManager on Linux machines, follow the steps given below:

  1. Download OpManager for Linux.
  2. Login as root user.
  3. Assign the executable permission to the downloaded file using the following command:
    chmod a+x OpManager.bin
  4. Execute ./OpManager.bin. The installation wizard pops up.
  5. Click Next to begin the installation process. Go through the license agreement and proceed to the next step.
  6. In the subsequent steps of the wizard, select the OpManager Edition (Professional or Free), language, the directory to install OpManager, and the port number to run OpManager Web Server. Proceed to the next step.
  7. Verify the installation details and click Next.
  8. Click Finish to complete the installation process.

It is recommended to install OpManager in the opt folder. By default, OpManager is installed in the /opt/ManageEngine/OpManager directory.

Here is a quick walk-through of the installation process in - console mode (when you are installing remotely, and in the absence of X-windows environment):

If you choose a different directory (outside opt), perform the following steps before starting the server:

  1. Execute the command chmod -R 755 OpManager Home . You should specify the absolute path for in this command.
  2. Then execute the command chmod 755 directory_name for each of the directory in the absolute path including root directory.
  3. Select the port number to run OpManager Web Server. Proceed to the next step.
  4. Verify the installation details and click Next. This installs the product in your system
  5. Click Finish to complete the installation process.

Uninstalling OpManager

  1. To uninstall from a Windows machine, try Start > Programs > ManageEngine OpManager > Uninstall OpManager.
  2. To uninstall from a Linux machine, execute the command ./uninstaller.bin from the /bin/_uninst directory under OpManager installation.

Installing Applications Monitoring plug-in

  1. Download the Application Monitoring plug-in.
  2. Execute the downloaded Application Monitoring plug-in on the OpManager installed machine and follow the on screen instructions.
  3. By default, Application Monitoring plug-in uses 9090 and 8443 as Web and SSL ports respectively. If you want to run them on different ports, then you can change the port number.
  4. Provide your Name, E-mail ID, Company Name etc. in order to register for Technical Support.
  5. Click Finish to complete the installation.

Uninstalling Applications Monitoring plug-in

  1. From the Control Panel open Add/Remove Programs.
  2. Select ManageEngine APM plug-in and click Change/Remove button.
  3. Click Yes to confirm to uninstall the plug-in.
  4. Click Finish. The plug-in has been uninstalled successfully.

Installing Log File Monitoring Agent

  1. Go to Admin-> Agents.
  2. Click on Download Agent button to download the .msi file.
  3. Execute the downloaded agent.msi file on the Windows server containing the log files.

Uninstalling Log File Monitoring Agent

  1. From the Control Panel open Add/Remove Programs.
  2. Select OpManager Agent and click Change/Remove button.
  3. Click Yes to confirm to uninstall the plug-in.
  4. Select 'Automatically close applications and attempt to restart them after setup is complete' check box and click OK.

Upgrading OpManager

Different types of OpManager upgrades are periodically released. These include Service Packs, Upgrade Packs, Hot Fixes, and Migration Packs.

Following is the URL where the latest upgrades are hosted for download:

https://www.manageengine.com/network-monitoring/service-packs.html

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