ManageEngine Workshop 2018

ServiceDesk Plus

workshop

Why attend?

Check out new product features and updates, integrations, and use cases, all aimed at keeping you ahead of the curve.
Engage in hands-on exercises and get expert help.
See interesting product demonstrations and discover new ways to add value to your business.

Agenda

8am - 9am

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Registration and welcome coffee.

9am - 9:15am

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ManageEngine overview.

9:15am - 11am

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How to transform your IT help desk into a powerhouse of efficiency.slidedownslideup

Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.

Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
Learn how to set up and optimize a service catalog from scratch to deliver world-class IT support.
Get tips and tricks on lesser-known ServiceDesk Plus features to take your ticketing up a notch.

11am - 11:15am

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Coffee break

11:15am - 1pm

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Building an enterprise-grade ITAM system.slidedownslideup

Learn all the nuances of IT asset management in ServiceDesk Plus, including:

Asset discovery techniques.
Scanning methods.
Asset tracking and maintenance.
Software asset management.
Optimizing licenses for compliance.
Building a comprehensive CMDB.
Managing purchases with the newly-released, enhanced purchase module.

1pm - 2pm

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Lunch

2pm - 3:30pm

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Making sense of IT change management: Models, tips, and techniques.slidedownslideup

Go beyond theory and see what it takes to deliver IT changes while minimizing risk.
Learn the six-step best practice change workflow in ServiceDesk Plus.
Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects.
Familiarize yourself with field and form rules, a new functionality to transform the way you handle IT changes!

3:30pm - 3:45pm

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Coffee break

3:45pm - 5pm

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Getting the most out of ServiceDesk Plusslidedownslideup

Learn some ServiceDesk Plus tips and tricks.

Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
Take a sneak peek at whatÕs cooking in the development pot and what to expect from us going forward.

5pm - 5:15pm

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Q & A session.

Note: Agenda is subject to change.

Contact us

Zoho Corporation

ManageEngine,

4141 Hacienda Drive

Pleasanton, CA 94588, USA

Phone: +1-408-916-9191 | Ext: 1409

Email: me-pp@manageengine.com

Closed

workshop

Why attend?

Agenda

Where we'll be

Contact us

Zoho Corporation