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Eliminate IT Silos with Integrated IT Management

One View of IT with Integrated IT Operations and IT Service Management

IT360 - Integrated IT Management Solution

Ensure reliability with high availability

With IT360 MSP, service providers can now get a breather as it is empowered with features like:

  • Multi-tenancy
  • Failover configurations
  • Remote site monitoring
  • Customer and site-specific dashboards, SLA

IT360 for Service Providers

Providing third party IT Management Services is a growing service offering among the outsource providers to deliver IT Infrastructure Management Services remotely either from onshore, near-shore or from offshore locations. When these services are delivered remotely from an offshore location, it is known as Remote Infrastructure Management (RIM). Organizations offering these services are termed as MSP.

Infrastructure Management deals with managing IT Infrastructure and applications, taking proactive steps and remedial actions so that all the IT services are available 24x7x365 to the customers.

 
ManageEngine IT360 for MSP - Solution Overview
 

ManageEngine IT360 for MSP is an end-to-end Integrated IT management solution that helps Managed Service providers deliver IT Management Services to their clients. It offers advanced fault and performance management across network devices such as routers, switches and servers, applications, databases and other IT infrastructure components such as printers, UPS, Domain Controllers etc..

 
Benefits of ManageEngine IT360
 

Allows service providers to meet customer SLAs

  • Quickly identify, isolate & trouble-shoot specific problem

Affordable total cost of ownership of Network Management

  • Flexible pay-per-use licensing model
  • One solution for monitoring all aspects of an IT environment
  • Easy to learn and operate lowers cost of training & operations
  • Multi-Tenancy for customer segmentation and thus reducing your TCO

Complete visibility into customer's network

  • Comprehensive dashboard view of all customers with drill-down views into specific component in any of the networks

Modular approach to building Network Management capability

  • Licensing allows service providers to incrementally add monitoring & management capablities
  • Agentless monitoring, thus avoiding overhead situation at client location.
 
Customer Testimonials
 

"Research I've done over the last few months on BSM solution requirements shows that customers want three things relative to existing BSM solutions: lower cost, reduced complexity, and faster time to value. ManageEngine IT360 directly delivers on those needs. It also goes further by including capabilities like a service desk that are not typically bundled even in far more expensive solutions. "

Paul Burns,
Research Director, EMA