ServiceDesk - Feature Comparison

ServiceDesk plus is available in 3 editions. Pick the Edition that suits you the best:

  • Standard Edition
  • Professional Edition
  • Enterprise Edition

Standard Edition: Help Desk Only.
Professional Edition: Includes Help Desk & Asset Management.
Enterprise Edition: Incident, Problem Management, Change management with CMDB.

Note: Current customers will come under professional edition of ServiceDesk plus and can get the upgrade for enterprise edition.

Features Standard Professional Enterprise
Help Desk
Automatic email to ticket conversion
Active Directory Integration
Import from CSV files
User Survey
Complete History of Request Available
IT Help Desk Reports:
  • Canned Reports
    		•
  • Customizable Reports
    		•
  • Query Builder
    		•
  • Scheduled Reports
    		•
  • Export as CSV, XLS & PDF
    		•
    Automatic Dispatch
    SLA Management
    Automatic Case Routing
    Auto Device Discovery  
    Notify Technicians
    Holidays / Operational Hours
    Knowledge Base
    Asset Management  
    Self Service Portal  
    Purchase Management  
    Contracts  
    CMDB  
    Incident Management    
    Problem Management    
    Problem Management Workflow
  • Problem Analysis
  • Work Around & Solutions
  • Incidents & Problem associations
    		•    
    Free flowing text and attachments support for Problem Recording    
    Comprehensive Problem Reports    
    Change Management    
    Support different Types of Change
    • Standard Change
    • Minor Change
    • Major Change
    • Significant Change
    		    
    Change Approval Board    
    Approved Change Reports for scheduling    
    Forward Schedule of Changes    
    Change Calender for easy scheduling    
    Change History    
    Operating System Support      
  • Windows
  • Linux
    		•
    Database Support      
  • MySQL
    		•
  • MS SQL
    		•
    Price

    from £ 315

    from £ 634

    from £ 1908