ServiceDesk Plus - Feature Comparison

  

ServiceDesk plus is available in 3 editions. Pick the Edition that suits you the best.

  • Standard Edition
  • Professional Edition
  • Enterprise Edition

Standard Edition: Help Desk Only

Professional Edition: Includes Help Desk & Asset Management.

Enterprise Edition: Incident, Problem Management, Change management with CMDB.

Note: Current customers will come under professional edition of ServiceDesk plus and can get the upgrade for enterprise edition.

Features
Standard
Professional
Enterprise
Help Desk
Automatic email to ticket conversion
Active Directory Integration
Import from CSV files
User Survey
Complete History of Request
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Automatic Case Routing
Auto Device Discovery  
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
Asset Management  
Purchase Management  
Contracts  
CMDB  
Incident Management    
Problem Management    
Problem Management Workflow
  • Problem Analysis
  • Work Around & Solutions
  • Incidents & Problem associations
   
Free flowing text and attachments support for Problem Recording    
Comprehensive Problem Reports    
Change Management    
Support different Types of Change
  • Standard Change
  • Minor Change
  • Major Change
  • Significant Change
   
Change Approval Board    
Approved Change Reports for scheduling    
Forward Schedule of Changes    
Change Calender for easy scheduling    
Change History    
Operating System Support    
  • Windows
  • Linux
Database Support      
  • MySQL
  • MS SQL
Price

from £ 341

from £ 686

from £ 2066