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| ServiceDesk Plus 7 Features |
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 Help Desk
A robust and easy-to-use help desk that helps organizations automate their customer service and IT support processes to deliver consistent, reliable and superior service to both internal and external customers.
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 Self-Service Portal
Reduce call volumes to your help desk with a Web-based self service portal where users can search the knowledge base, submit a request or check the status of their open requests – without adding to your incoming call volume.
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 Knowledge Base
Empower your technicians with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
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 SLA Management
Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
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 IT Asset & Inventory Management
Track and manage IT assets across your entire organization and get accurate hardware and software inventory information across Windows/Linux.
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 Software License Tracking
Track software usage, license violations and ensure compliance. Minimize software costs by knowing exactly what you have and what you need.
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 Purchase Order Tracking
Track and Manage your IT purchases using the Purchase tracking feature and automatically create assets from POs.
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 Contract Management
Track all your support/maintenance contracts and lease agreements using Service Desk Plus and get alerted when contracts are due for expiry.
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 Product Catalog
Create and manage a comprehensive list of all the assets and product types that your organization owns and how many you have in each type.
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 OpManager Integration
Service Desk Plus tightly integrates with OpManager, network monitoring software and can automatically create tickets whenever a network fault is detected.
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 Help Desk Reports
Create a custom report with the required fields in it as a tabular report or as a matrix report or select from the list of ready made reports.
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Inventory Reports
Select from the list of predefined asset reports and inventory reports or just create one based on your need with the custom report option.
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