ServiceDesk Plus™ Integration

Proactive Help Desk Management

While monitoring your entire IT infrastructure with OpManager, make sure that it is tightly integrated with ServiceDesk Plus, a 100% web-based Help Desk & Asset Management Sofware. OpManager detects fault and performance problems in your network and through integration with ServiceDesk Plus, enables automatic creation of incidents based on pre-defined error conditions. This alerts the appropriate ServiceDesk Plus technician to take corrective action.

OpManager Free Edition

OpManager Professional Edition

The Free Edition of our network monitor is for monitoring upto 10 network devices. This free version doesn't expire.

The Professional Edition of our network monitor is what you need, if you want to monitor more than 10 devices. We offer a 30 day free trial period.

Download Free Edition

Download Professional Edition

Click here to view the list of differences between the two versions of OpManager Network Monitoring Software.

Benefits

Auto ticket generation on failure of network devices or notifications sent by any application.
Automatic case routing to the appropriate technician.
Centralized tracking of all network failure related tickets.
Instantaneous notification of network failures enables IT to ensure maximum Infrastructure availability.

ServiceDesk Plus Details reflected in OpManager

Features

Ability to create Ticket Profiles that can be applied to several devices.
Ability to specify category, severity and technician information at the time of creating the profile. This eliminates the need for the Help Desk analyst to manually look at the ticket and then assign it to the appropriate technician.

Download the PDF version of the OpManager - ServiceDesk Plus Integration Guide. For reading the HTML version, click here.

Related Products

NetFlow Analyzer

Add-Ons

Exchange Monitor

Networking Tools

NetFlow Analyzer Integration


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